COVID-19 Policy &

Travel Info

Whether you travel from abroad with an extensive itinerary or visit us from another part of Canada or the U.S. to connect with yourself and nature – travel is not business as usual during a pandemic. You can book your stay in Echo Valley with confidence, as a COVID-19 Clause continues to be part of our booking policy. If you have to cancel your trip due to government travel measures or sickness with COVID-19 (proof required) we will issue a full refund up to 24 hours prior to your planned arrival. Please note that we highly recommend trip cancellation insurance for all other events.

In addition to booking with confidence, you can stay in Echo Valley with confidence. We operate with the utmost care to keep our team and guests safe and healthy. Our COVID-19 policy follows the latest government regulations and tourism best practices and procedures. This policy shares our commitment to you and your responsibilities for a safe and healthy vacation. Please read carefully, and let us know if you have any questions.

Our team has been trained and is familiar with the guidelines for physical distancing and enhanced hygiene and cleaning protocols. Health checks are part of our daily routine.

Prior to your arrival, we ask that you do not travel if you have symptoms of COVID-19 or respiratory illness. We encourage the use of at-home rapid tests to test yourself before travelling. We ask that you notify us immediately if you develop any symptoms of COVID-19 while staying with us.

Our kitchen operates with enhanced food-safe and heightened cleaning protocols and our food supply chain management and ordering are optimized to allow additional time for sanitizing.

PPE such as face shields, masks, and gloves are in use where appropriate. Masking policy will be in accordance with all provincial health orders and posted at the ranch where appropriate.

Our dining area has been changed to enable physical distancing between guests. Only guests travelling together will share a table, with 6’ separation between tables maintained at all times. Tables and chairs will be sanitized immediately after each use. We have discontinued family-style and buffet dining, all meals are served plated.

High touch surfaces such as counters, light switches, door handles, as well as common areas and equipment are sanitized constantly, hand sanitizer is available for your use. While all rooms and cabins are cleaned meticulously before your arrival, we will not offer daily housekeeping.

Our spa operates under the same meticulous cleaning and sanitizing procedures and our spa therapists will be wearing masks at all times during your appointment. Masks are also mandatory for guests, as are Covid rapid tests on the day of treatment; tests will be supplied to guests by the ranch team.

If you have any questions or concerns regarding this policy, please email us at or give us a call at 250.459.2386.


Covid-19 Staff Policy

We have implemented the following protocols to ensure we are meeting all standards and to create a safe work environment for our team.

  • Increased cleaning and sanitization of all workspaces and highly touched surfaces as well as common areas
  • Implement increased handwashing and personal hygiene practises for all staff, guidelines have been made available to everyone
  • Ask all staff who show any signs or symptoms of illness to stay in their room
  • Designated accommodations for any staff who needs to be quarantined if developing symptoms
  • All our staff is aware of location of gloves and masks available to them and have been provided with instructions on proper use and disposal of such

Subscribe to the Echo Valley Ranch & Spa


© 2020 Echo Valley Ranch & Spa. All Rights Reserved. | Privacy Policy

Subscribe to the Echo Valley Ranch & Spa


© 2020 Echo Valley Ranch & Spa. All Rights Reserved. | Privacy Policy