COVID-19 Policy &

Travel Info

Whether you travel from abroad with an extensive itinerary or visit us from another part of Canada to connect with yourself and nature – travel is not business as usual during a pandemic. You can book your stay in Echo Valley with confidence, as we’ve added a COVID-19 Clause to our booking policy. If you have to cancel your trip due to border closures, government travel advisories, or flight cancellations affected by the pandemic, we will issue a full refund up to 24 hours prior to your planned arrival.

In addition to booking with confidence, you can stay in Echo Valley with confidence. We operate with the utmost care to keep our team and guests safe and healthy. Our COVID-19 policy follows the latest government regulations and tourism best practices and procedures. This policy shares our commitment to you and your responsibilities for a safe and healthy vacation. Please read carefully, and let us know if you have any questions.

Our team has been trained and is familiar with the guidelines for physical distancing and enhanced hygiene and cleaning protocols. Health checks are part of our daily routine.

Upon arrival, your temperature will be checked with a contactless infrared thermometer and you will be asked a series of questions regarding your health. Fully vaccinated guests can skip the temperature check. We ask that you notify us immediately if you develop any symptoms of COVID-19. If a case of COVID-19 were to be confirmed at the ranch, we will provide the contact info of all who could be affected to local health authorities for contact tracing.

Our kitchen operates with enhanced food safe and heightened cleaning protocols and our food supply chain management and ordering is optimized to allow additional time for sanitizing.

PPE such as face shields, masks, and gloves are in use where appropriate. Masks will continue to be mandatory in our spa for both guests and staff for the duration of the 2021 season.

Our dining area has been changed to enable physical distancing between guests. Only guests travelling together will share a table, with 6’ separation between tables maintained at all times. Tables and chairs will be sanitized immediately after each use. We have discontinued family-style and buffet dining, all meals are served plated. Room service is available.

High touch surfaces such as counters, light switches, door handles, as well as common areas and equipment are sanitized constantly, hand sanitizer is available for your use. While all rooms and cabins are cleaned meticulously before your arrival, we will not offer daily housekeeping.

We are limiting our maximum occupancy to 10 guests to ensure physical distancing for staff and guests at all times. If a 6’ distance cannot be maintained (transportation in one of our vehicles, either from and to the airport or to an activity), masks are mandatory for our staff and guests.

Activities are conducted with individual guides for guests travelling together. The only small group activities will be yoga and meditation classes, and a 6’ physical distance will be ensured at all times. Classes will be conducted outside weather-permitting.

The use of our sauna, pool, and fitness room will only be for guests travelling together at a time. Our team is happy to schedule a time for you, all areas will be thoroughly sanitized after use.

Our spa operates under the same meticulous cleaning and sanitizing procedures and our spa therapists will be wearing masks at all times during your appointment.

If you have any questions or concerns regarding this policy, please email us at info@evranch.com or give us a call at 250.459.2386.

 

Covid-19 Staff Policy

We have implemented the following protocols to ensure we are meeting all standards and to create a safe work environment for our team.

  • Increased cleaning and sanitization of all workspaces and highly touched surfaces as well as common areas
  • Implement increased handwashing and personal hygiene practises for all staff, guidelines have been made available to everyone
  • Ask all staff who show any signs or symptoms of illness to stay in their room
  • Designated accommodations for any staff who needs to be quarantined if developing symptoms
  • All our staff is aware of location of gloves and masks available to them and have been provided with instructions on proper use and disposal of such

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© 2020 Echo Valley Ranch & Spa. All Rights Reserved. | Privacy Policy

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© 2020 Echo Valley Ranch & Spa. All Rights Reserved. | Privacy Policy